We do our best to ensure the health of all of our babies and we realize that not all birds are perfect.
Which is why we offer a 7 Day Health Guarantee for all of our newly hatched baby birds.
We offer a 7 day full price replacement pet bird provided that the bird is seen by a Certified Avian Veterinarian, at the buyers expense, within 72 hours of purchase pick up or shipping arrival. This guarantee starts once the bird is in your care.
Upon receiving the bird and there are visually no health issues or known problems and the bird is not seen within 72 hours, the guarantee is null and void. If however, a Certified Avian Veterinarian suggests returning the bird, all returns will be at the buyers expense as well as any medical bills incurred.
Even though a lot of time and love has been put into each and every hand fed bird. There is no guarantee on personality, temperament, bonding or learning to talk. These specific areas are the sole responsibility of the owner and are determined by the amount of time, dedication, education and treatment of the bird. There traits in the birds also do not completely develop until after being fully weaned and training has been started with the bird.
If the bird has perished within the 7 days health guarantee, Nalilani Aviary’s must be notified about the death within 24 hours with a fax statement from a Certified Avian Veterinarian regarding the cause of death. If cause of death is due to health issues from sickness or deformality we guarantee replacement in the form of another bird of equal or lesser value. We do not refund cash for any reason and we do not refund or pay for shipping and medical expenses.
Please note that the 7 day health guarantee does not apply to accidents or negligence around the bird and birds environment. Harmful foods, plants, Teflon pans, candle fragrances, cleaning products and other animals can result in a birds death. Taking proper care of your new bird will ensure the long-term health of your baby. Please do your research and read and educate yourself on the proper way to take care of a bird. And please do NOT sleep with your bird.
Additionally all medical concerns regarding your bird should be discussed with your Certified Avian Veterinarian.
By purchasing any of Nalilani Aviary’s birds of any breed you are agreeing to all terms and conditions listed here as well as understanding the 7 Day Health Guarantee.